Navarro Discount Pharmacy named 2013 'Tip Challenge' winner

MIAMI — Navarro Discount Pharmacy has been recognized as a winner of the 2013 UnitedHealthcare Medication Adherence Targeted Intervention Program Challenge benefiting the National Association of Chain Drug Stores Foundation.

Navarro was recognized in the small retail pharmacy chain and independent community pharmacy category for its ability to address gaps in medication adherence among a subgroup of UnitedHealthcare Medicare Advantage-Part D plan members.

Kathleen Jaeger, president, NACDS Foundation; Laura Crandon, VP, UnitedHealth Group Alliances; Juan Ortiz, CEO, Navarro Discount Pharmacy; Kirk Pumphrey, VP, Medicare Part D product, UnitedHealthcare Medicare and Retirement; and Steve Anderson, chairman, NACDS Foundation, Board of Directors, president and CEO, National Association of Chain Drug Stores.

“Lack of medication adherence has serious health implications and is the No. 1 reason why people become hospitalized. People taking medications, especially seniors, face many challenges, such as consistent timing, interactions with food or other medicines taken and not understanding the need to take their medicine as prescribed,” said Juan Ortiz, Navarro’s CEO. “The opportunities Navarro offers its customers make it easier to adhere to prescription regimens and keep track of medications, thus improving quality of life and health outcomes.”

UnitedHealthcare created the challenge to recognize the pharmacies in its network that have been most successful at helping its Medicare Advantage-Part D plan members take their prescription medications appropriately. UnitedHealthcare donated $10,000 to the NACDS Foundation on behalf of each of the 10 winning pharmacies — five in the large retail pharmacy chain category and five in the small retail pharmacy chain and independent community pharmacy category, including Navarro Discount Pharmacy.

“I’m proud of the work that our clinical team performed to help support our patients in their medication therapy. We are committed to improving the health and wellness of our patients and to the Navarro quality standard of patient service,” said Carla Wertman, director of pharmacy operations for Navarro.

UnitedHealthcare notified the participating pharmacies of the customers who could benefit from MTM services based on their risk for medication nonadherence, such as customers with a pattern of not filling prescriptions or picking up refills. Pharmacists then worked with those customers through one-on-one consultations to help address their individual barriers to medication adherence, such as cost of their medications, memory problems that cause patients to forget to take their medications, or confusion related to the complexity of their medication regimen.

When appropriate, pharmacists also informed their customers’ physicians of opportunities to consider evidence-based therapy protocols that could benefit the customer.

According to a 2011 report from the Pharmaceutical Research and Manufacturers of America, nearly 75% of adults do not take their medications as prescribed, which limits the drugs’ effectiveness, increases the risk of poor health outcomes and raises the overall cost of care. Medication nonadherence is an especially significant issue among seniors, given that approximately 90% of adults older than 60 years take at least one prescription medication, and more than one-third take five or more prescription drugs.


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