McKesson Specialty Health call center earns certification as a BenchmarkPortal Center of Excellence

SCOTTSDALE, Ariz. — McKesson Specialty Health has announced that its Reimbursement, Access and Safety Services Solution Center in Scottsdale, Ariz., was certified as a Center of Excellence for the fifth consecutive year by BenchmarkPortal. Out of thousands of call centers and all industry segments in North America, the McKesson Specialty Health Solution Center was recognized as a top 100 call center and as a top 10 center in the large-size category for 2013. The McKesson Specialty Health Reimbursement, Access & Safety Services Solution Center provides educational, reimbursement, REMS, clinical, data gathering and marketing services on behalf of pharmaceutical manufacturers. Its staff of 900 seats facilitates more than 11 million interactions annually, offering support for single and multi-drug programs for therapies in oncology, rheumatology and other therapeutic areas. “A contact center that seeks and achieves the Center of Excellence Certification from BenchmarkPortal demonstrates a noteworthy commitment to service excellence,” said Bruce Belfiore, CEO of BenchmarkPortal. “The obvious beneficiaries of this commitment are the center’s customers, employees and shareholders.” Contact centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal. BenchmarkPortal’s certification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers. “We are thrilled to receive the Center of Excellence award from BenchmarkPortal,” stated Heather Morel, VP and GM of health informatics and reimbursement, access and safety services at McKesson Specialty Health. “It is representative of the culture of quality that we are committed to as a leading healthcare services organization and a testament to the world-class service, program design and management that our employees deliver to patients, providers and manufacturer customers every day.”
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