CINCINNATI — Kroger's technology solution to speed up checkout wait times, called QueVision, has earned the company a No. 3 ranking in the InformationWeek Elite 100 — a list of the top business technology innovators in the United States, the company announced Wednesday.
"Kroger is honored to be recognized for developing innovative technology solutions to meet customer needs — what we call Customer 1st innovation — in the InformationWeek Elite 100," stated Chris Hjelm, Kroger's chief information officer. "What makes us most proud is how our associates — in Retail Operations and Kroger Technology, and store front-end managers, cashiers and courtesy clerks — worked together to both scale QueVision across more than 2,400 stores and to execute it so successfully."
Kroger's QueVision uses infrared sensors and predictive analytics to arm store front-end managers with real-time data to make sure registers are open when customers need them. As a result, the Kroger family of stores has reduced the time a customer waits in line to check out, on average, from four minutes before QueVision was deployed to less than 30 seconds today.
"Every day, we are returning precious minutes to our time-strapped customers by shortening the time they wait to checkout," said Marnette Perry, Kroger SVP strategic initiatives and operations.