SAN FRANCISCO — Health Mart, McKesson’s network of more than 2,700 independently owned pharmacies, on Tuesday announced that the franchise was recognized in the J.D. Power "2011 Customer Service Champions" report.
To identify the J.D. Power 2011 Customer Service Champions, J.D. Power evaluated more than 800 brands. Companies were identified based on customer feedback, opinions and perceptions gathered primarily from J.D. Power’s syndicated research, as well as additional supplemental research. Among the five key customer “touch points” measured — including people, presentation, process, product and price — Health Mart was noted for standing out in the “presentation” and “process” categories.
“We are honored to be recognized by J.D. Power and Associates for excellence in customer service,” stated Tim Canning, Health Mart president. “Health Mart pharmacists pride themselves on getting to know their patients and communities, and delivering high-quality personalized care, so it is particularly gratifying to be identified as an industry leader focused on service and customer satisfaction. Health Mart provides independent pharmacists with robust solutions and services that enable them to focus on being a valuable member of the patient’s healthcare team.”