ContactCenterWorld.com honors CVS' PBM business

WOONSOCKET, R.I. ContactCenterWorld.com has awarded CVS Caremark’s pharmacy benefit management customer care team a gold medal for Best Customer Service and a silver medal for Best Community Spirit, CVS said Friday.

The award was given at the organization’s Top Ranking Performers awards conference in Orlando, Fla. ContactCenterWorld.com is an online resource for contact center industry professionals around the world.

“We are honored to receive this recognition for our customer care team,” CVS Caremark SVP customer care Rosemarie Donzanti said. “This recognition is another endorsement of the work we do each day to ensure our members’ experience with CVS Caremark is the best it can be, and is another example of the high level of commitment our team members bring to their day-to-day work.”

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